Bernie Wales, berniewales.co.uk and berniewales.customerhub.net (collectively BernieWales … or I … or me) collect personal information when you request advice or register to acquire a product or service from me. I regard the privacy of my clients, customers, members and users as very important. All personal information I receive is treated confidentially. I will use this information to provide the service(s) requested and to send you information about other services I think you might be interested in. I will not share your information with other parties, nor any of the companies where I am a director, company secretary, non-executive director or consultant, nor any other associations or organisations I am connected to. You will not receive unsolicited telephone calls or mail from me or any third parties as a result of personal data being provided to me.
WHAT INFORMATION DO I COLLECT ABOUT YOU?
If you make an enquiry to BernieWales, I will ask for your name and email address as a minimum. You may also be asked for a telephone number, address and some information about the property related to your enquiry. I need this information so that I can carry out a conflict check before I answer your enquiry. I also collect information about you when you place an order for products or services in order that I can fulfil the order. I also collect information when you voluntarily complete customer surveys or provide feedback.
I hold any information you give to me on secure, confidential databases, accessible only by me or authorised staff.
Website usage information is collected using cookies, about which see the paragraph headed COOKIES, below.
HOW WILL I USE THE INFORMATION I HOLD ABOUT YOU?
I use this information to understand your needs and provide you with a better service.
I may, in particular, use the information you supply for the following reasons:
• To improve the content and design of my website(s)
• To improve my products and services;
• I may periodically send promotional emails about new products, services or other information which I think you may find interesting using the email address which you have provided. In providing your email address I assume you are consenting to receive information from me – but you may opt out at any time.
• From time to time, I may also use your information to contact you for market research purposes. I may contact you by email, phone or mail.
• In all cases, the information collected will only be collected and processed lawfully, in a transparent manner, for the reason(s) specified, be adequate, relevant and limited to only the purpose for which it is processed. The information will be kept for no longer than is necessary.
I will never share your information with other organisations for marketing, market research or commercial purposes. I do not pass on your personal information to any other websites. However, my website(s) does allow links for you to post and share items on our site with external social networking groups (such as Facebook and Twitter). These websites are not controlled by me but by using the links, you accept the privacy policies of those external sites.
I use aggregated automatically generated non-personal user data to improve our service. For example, we analyse automatically generated information to assess matters such as where in the country users come from, what type of questions users are asking, which part of the website they have visited and whether I was able to give them information that was useful. I also use automatically generated data (by cookies) to ensure that the information I send to that user’s web-browser is relevant to that user’s needs.
In the event that you correspond with me, I may use your personal information to reply to any correspondence you have sent me, for quality, training and evaluation purposes, to help me monitor and improve BernieWales, to provide the services you have requested (such as an order for printed publications) or to provide you with information concerning matters that are relevant to your circumstances. By corresponding with me, you agree to me using your personal information in these ways. I will not use your personal information for any other purposes.
If you no longer wish to be contacted for marketing purposes, please click “unsubscribe” at the foot of any marketing email – or contact me by telephone/email and request a manual deletion of your data.
ACCESS TO YOUR INFORMATION AND CORRECTION
Under the Data Protection Act 1998, you have the right to request a copy of the information which I hold about you. If you would like a copy of some or all of the personal information I hold about you please write to me at South Street Centre, South Street, Southampton, SO45 6EB. I take the security of your personal information seriously and you may be asked to provide proof of address and/or your identity before I can act on your request. There may also be a small charge for this service.
For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 0303 123 1113 or 01625 54 57 45 Fax: 01625 524510 Website: ico.org.uk
I am committed to ensuring that your information is accurate, up-to-date and secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online. I make every effort (through appropriate physical, organisational and technological measures) to ensure that your personal information is held securely and to safeguard against unauthorised access to your personal information. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. I strive to protect your personal information after I have received it, however you acknowledge that the privacy of your communications and personal information can never be completely guaranteed when it is being transmitted. Any data you transmit is at your own risk, but I will make every effort to keep your data secure once I receive it.
When I provide services, I want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. Cookies track, save and store information about your interactions and usage of our website(s). This allows the website, through its server, to provide you with a tailored experience within this website.
These pieces of information are used to improve services for you through, for example:
• enabling a service to recognise your device so you don’t have to give the same information several times during one task
• recognising that you may already have given a username and password so you don’t need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and make sure there is enough capacity to ensure they are fast
You can manage these cookies yourself and learn more about them through www.allaboutcookies.org . You can set your browser not to accept cookies and the above website tells you how to remove cookies. However, some of my website features may not function as a result.
My website(s) use the following cookies:
LINKS TO OTHER WEBSITES
My website(s) may contain links to other websites of interest. However, once you have used these links to leave my website, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want to be contacted for direct marketing purposes
• if you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by writing to me.
I will not sell, distribute or lease your personal information to third parties unless I have your explicit permission or are required by law to do so. That is, I may pass on your personal information if I am under a duty to disclose or share your personal information in order to comply with any legal obligation or in order to enforce or apply our website terms and conditions or for the purposes of the prevention or detection of a crime.
If you believe that any information I am holding on you is incorrect or incomplete, please contact me as soon as possible. I will promptly correct any information found to be incorrect.
Bernie Wales FIoD, FIRPM